Return Policy

At ShopFlix, we want you to shop with confidence. If you’re not fully satisfied with your purchase, our hassle-free return policy ensures an easy process for you.

1. Eligibility for Returns

Returns are accepted within 7–10 days of delivery.
Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
Certain products (such as innerwear, personal care, or clearance items) are non-returnable for hygiene and safety reasons.

2. Return Process

Initiate a Return – Log in to your account or contact our customer care team to raise a return request.
Pick-Up/Drop-Off – Our courier partner will arrange a pickup, or you may be asked to self-ship the product.
Quality Check – Returned items will be inspected before approval.
Refund/Exchange – Once approved, you can choose between a refund (as per our Refund Policy) or an exchange.

3. Exchange Option

You can exchange your item for a different size, color, or product (subject to stock availability).
Exchanges are processed once the returned item passes inspection.

4. Non-Returnable Items

Innerwear, swimwear, cosmetics, and personal care products.
Gift cards, clearance, or final-sale items.
Damaged or used items not in their original condition.

5. Damaged or Wrong Product Received

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no extra cost.